Was ist Mystery Shopping?

Potential buyers (test buyers/quality testers) appear on behalf of your company and simulate real situations in order to gain and provide information about possible improvements in your company's service provision.

What does a test customer do?

Trained test customers act as normal customers and reflect normal customer situations in your company. This will e.g. For example, the quality of telephone advice or returns processes of your customer support is checked.

What do you get from mystery shopping?

This makes it possible to uncover concrete quality perceptions of your customer. Test purchases and calls provide reliable information because objectivity is guaranteed with the help of trained test buyers.

A customer will only come back if they are satisfied. This is how you make the right decision for your company.

These services are calculated based on individual needs and are not offered to consumers.

So there are many different reasons why you should have test calls made for your business:

Quality Assurance: Test calls allow you to check the quality of your customer service. You can find out how well your employees perform and how satisfactory the solution is for your customer.

Training: Using the results of the test calls, you can identify employees who need training.

Service development: Test calls can provide important feedback to improve your products and services. The test customers can make suggestions for improvements or report problems and difficulties when using products, which can then be taken into account in development and marketing. Test customers reveal what real customers might never tell you or your employees wouldn't tell you.

Competition: Test calls help you discover and compare your competition. By making test calls to your competitors, Test Caller can determine whether and how other companies' service quality, communication and solutions compare to your own.

Customer satisfaction: Test calls allow you to better understand and respond to your customers' expectations.

Legal security: In industries such as telecommunications, you are legally obliged to carry out or have test calls carried out in order to check compliance with the legally required provisions.

In order to offer you the perfect solution, precise information about your requirements is required. Share what exactly you are looking for or what open questions concern you and you will receive the best possible support. Please note: This service is only offered to commercial customers.

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